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Trust & Safety

What is your 100% satisfaction guarantee policy?

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll fully refund your purchase.

Do the cleaning professionals go through a background check?

Yes. All cleaners are vetted through a detailed nationwide background check.

Is my billing information kept safe and secure??

We have three levels of security in place. First, our booking page is protected by extended validation SSL. Second, our booking form has it’s own encrypted layer of 256 bit security. Third, credit card transactions are processed by Stripe and are encrypted at rest with AES-256 layered security. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very seriously.

What happens if something goes wrong during my appointment?

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

Can I trust my cleaning professional?

All of our folks are interviewed, experienced, and vetted, having passed a detailed nationwide background check. Only about 10% of applicants end up working as a Prairie Maid certified cleaner.
Pricing & Policies
I bought a gift card and Prairie Maids does not cover my area, what should I do?
If we cannot service your location, we will fully reimburse the purchase. Please contact us at [email protected], or give us a call as at
Can I apply a gift card to an existing appointment?
Absolutely! Simply enter your giftcard code into the booking form as you are creating your booking. Your final price will automatically change to reflect your giftcard balance. At any time you can log into your account and see the balance on any giftcards you have.
How do I use my giftcard?
You can apply a gift card to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem giftcard” and enter your code. The system will automatically apply the giftcard to your next appointment. You can not apply your giftcard to past appointments that are already completed.

Manage Your Account

How do I book my first appointment?

Simply go to our booking form HERE and schedule your appointment online. Alternatively, you can give us a call at 214-915-2432.

How do I change my credit card?
Log into your account HERE and update your card on file. Your new card will automatically be noted as your default card.
How do I change my address?
Log into your account HERE and update your address in your upcoming booking. Alternatively, you can give us a call at 214-915-2432 and we will update your address for you.
How do I reset my password?
You can submit a password change request on the customer login page HERE.
How do I log into my account?
You can click the LOGIN tab on the top of the screen, click the login link at the bottom of your Prairie Maid emails, or you can click HERE.
Get Started
Can I request special tasks or extras?

Sure thing! Simply respond to your confirmation email or log into your account HERE and add any tasks or extras you would like to be applied to your service.

Do you bring your own cleaning supplies, products and equipment?
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.
How much will it cost?
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.
What is included in a standard cleaning?
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
Do you service my area?
We provide services for all of the Dallas-Fort Worth Metroplex.
How do I create a Prairie Maids account?
When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link HERE.